Return Policy

Risk Free Guarantee

Ordering from us is risk-free. If you are not satisfied with your tree when you receive it, return it within 1 week of receipt and we will provide you with a replacement, exchange or full refund. However, a 20% restocking charge will apply when trees purchased in error are returned to us for credit or exchange. A 20% restocking charge for hard goods will also apply. Please contact us for information on returning a product prior to doing so.

Back Order Policy

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Shipping Policy

Along with our proven pick, pack and ship operation, we use the finest packaging materials available to assure that your live tree is not in any way damaged by the carrier while in transit.

If you provide a valid email address, a tracking number will be sent to that address after the close of business on the day your order is shipped.

In order to prevent live trees from being held by the carrier over the long weekend, we ship all orders to arrive before the end of the current week (including Saturday) providing that we receive your order prior to 11:00 PM Eastern Time on Monday.

If your order is placed after 11:00 Eastern time on Monday your order will generally be shipped the following Monday with the following exception: If your order is being delivered to an address east of the Mississippi, we will use best efforts to deliver your live tree by the end of the current week. If ordering as a gift for a specific delivery date, please contact us for confirmation of delivery date.

Please note that we cannot ship to PO boxes.

Please note that there is an $8.95 minimum shipping fee for most accessory items when shipped alone, however, for most accessories, the shipping is free with a tree order.

Next Day Shipments:

Next Day shipments are available (ships today, arrives tomorrow) Monday through Thursday at 3 times the normal shipping cost for that item. For example, if the shipping cost shown in our catalog is $9.95, the Next Day shipping cost will be $29.85. Friday shipping for Saturday delivery is available at 3 times the normal shipping cost plus a $15 delivery surcharge, please call our office at 1-888-910-6767 for this service. Orders for next day shipments should be received by Noon Eastern time. (We specialize in same day shipping).

International Shipments:

We do not ship internationally (including Canada and Mexico).

Surcharge:

Shipments to Alaska, Hawaii, Puerto Rico and US Virgin Islands, add $15.00 surcharge.

Special Delivery Instructions:

To have your order shipped at a later date, please enter your requested arrival date in the “Gift Card Text/Comments” box at checkout.


Order Amount Shipping
$0.01 to $49.99 $9.95
$50.00 to $99.99 $10.95
$100.00 to $149.99 $12.95
$150.00 to $199.99 $14.95
$200.00 to $299.99 $16.95
$300.00 to $399.99 $18.95
$400.00 and over FREE Shipping

If you would like expedited shipping, please contact us for a shipping quote.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.